Refund Policy

Last updated: July 25, 2024

At WhatIsMyVin, we aim to provide accurate and timely information. We understand that sometimes issues may arise. This Refund Policy outlines the conditions under which you may be eligible for a refund.

Eligibility for a Refund

You may be eligible for a full refund of your purchase under the following conditions:

• Non-Delivery: The VIN (Vehicle Identification Number) is not delivered to you via our platform or email within 48 hours of your successful payment.
• Incorrect Information: The VIN delivered is proven to be incorrect for the vehicle registration number you provided. To verify this, we may require documentation (e.g., a photo of the vehicle's V5C document or chassis stamp) showing the correct VIN. Discrepancies must be reported within 7 days of purchase.

How We Source Data

We source our VIN data using our extensive internal database, which is compiled from a variety of trusted sources. We continuously work to ensure the data's accuracy and reliability.

How to Request a Refund

To request a refund, please contact our support team at help@whatismyvin.co.uk with your order number and a detailed explanation of the issue. For claims of incorrect information, please include any supporting evidence.

Our team will review your request and get back to you within 24-48 hours. Approved refunds will be processed back to the original method of payment within 5-10 business days.

Contact Us

If you have any questions about our Refund Policy, please contact us: help@whatismyvin.co.uk